Terms and Conditions

Karao-Kings
Operated by Collective Visions Enterprises LLC
Effective Date: October 21, 2026

1. Introduction

Welcome to Karao-Kings! We're excited to help make your next event a great experience.

These Terms & Conditions ("Terms") govern the use of our website, booking requests, payments, cancellations, communications, and karaoke entertainment services.

By submitting a booking request or purchasing our services, you agree to these Terms and our Privacy Policy.

Karao-Kings is operated by Collective Visions Enterprises LLC, based in Long Beach, California.

2. Booking Requests

All bookings begin with a request submitted through our website or through direct communication with our team.

Submitting a booking request does not guarantee availability or confirm a reservation.

Our booking process works as follows:

1. Submit a Request: Select your preferred event date and start time through our online booking calendar and provide the requested contact and event information.

2. Booking Review: Our team reviews your request, confirms availability, and determines whether we can accommodate your event.

3. Approval and Payment Instructions: If your requested date and time are available, we will contact you by email and/or an authorized communication method with approval details, the total cost, and payment instructions.

4. Payment Deadline: Once your booking request is approved and payment instructions are sent, you have 72 hours to submit full payment.

5. Booking Confirmation: Your reservation is officially confirmed only after Karao-Kings has approved your request and received full payment.

6. Event Preparation: After confirmation, we will provide additional information and coordinate any necessary event details.

Important: A submitted or approved booking request is not a confirmed reservation. A booking is confirmed only after full payment has been received and Karao-Kings has issued a final booking confirmation.

3. Reservation Holds and Payment Deadlines

When Karao-Kings approves a booking request, we may temporarily hold the requested event date and time while awaiting payment.

Customers have 72 hours from the time payment instructions are issued to complete payment.

If payment is not received within this period:

• The temporary reservation hold may be released automatically.

• The requested date and time may become available to other customers.

• The customer may need to submit a new booking request.

• The original date, time, and quoted pricing are not guaranteed to remain available.

Karao-Kings reserves the right to release unpaid reservations after the payment deadline without additional notice.

If the requested event is less than 72 hours away, a shorter payment deadline may be required and will be communicated before the customer is asked to pay.

4. Pricing and Payment

Karao-Kings requires 100% payment upfront to confirm a reservation.

Customers will receive the total booking price and applicable charges before payment is requested.

Payments must be completed using an approved payment method provided by Karao-Kings.

Any additional services, event extensions, or special requests may result in additional charges, which will be communicated for customer approval.

A reservation is not confirmed until full payment has been successfully received and acknowledged by Karao-Kings.

5. Event Duration and Setup

Our standard karaoke booking includes three hours of karaoke entertainment, unless otherwise specified in the customer's booking agreement.

Our team generally requires approximately one additional hour before the scheduled event start time for arrival, equipment load-in, setup, and sound checks.

For example, if your karaoke event begins at 6:00 PM, our team may arrive at approximately 5:00 PM to prepare.

Customers are responsible for ensuring that:

• The venue allows access during the required setup period.

• There is adequate space for our equipment and staff.

• Safe and reliable electrical power is available.

• Any required venue permissions have been obtained.

• The venue permits the requested entertainment services.

Setup time is separate from the customer's three-hour entertainment period.

Additional time, special equipment requirements, or significant changes to the event setup may require additional fees.

6. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is designed to provide flexibility while allowing us to manage our event schedule.

Cancellations Made at Least 48 Hours Before the Event

Customers who cancel their confirmed reservation 48 hours or more before the scheduled event start time are eligible for a 100% refund of their booking payment.

Cancellations Made Less Than 48 Hours Before the Event

Customers who cancel their confirmed reservation less than 48 hours before the scheduled event start time are eligible for a 50% refund of their booking payment.

The remaining 50% is retained to account for the reserved date, scheduling commitments, and event preparation.

How to Request a Cancellation

Customers must contact Karao-Kings through our designated business email or another cancellation method provided in their booking confirmation.

Cancellation requests must include the customer's name and event date.

The cancellation time is determined by when Karao-Kings receives the request, not when the request is reviewed.

Refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

No-Shows

If a customer fails to provide access to the venue or otherwise does not proceed with the scheduled event without notifying Karao-Kings, the booking may be treated as a no-show and may not be eligible for a refund, except where required by law.

7. Rescheduling

Customers who need to change their event date or time should contact Karao-Kings as soon as possible.

Rescheduling requests are subject to availability and must be approved by Karao-Kings.

Submitting a rescheduling request does not guarantee that an alternative date or time will be available.

If an alternative date cannot be agreed upon, the applicable cancellation policy will apply based on the original event date and the time the customer first submitted the rescheduling request.

Any differences in pricing or service requirements will be disclosed before the new reservation is confirmed.

8. Communication and Notifications

Karao-Kings communicates with customers primarily through email, telephone, and, where appropriate consent has been obtained, SMS text messaging.

Customers may receive communications related to:

• Booking request submissions.

• Availability reviews and booking approvals.

• Payment instructions and payment reminders.

• Final booking confirmations.

• Upcoming event reminders.

• Scheduling changes or cancellations.

• Event preparation and logistical coordination.

• Customer service inquiries.

Customers are responsible for providing accurate contact information and checking their messages for important updates.

Failure to read a notification does not extend a payment deadline or automatically preserve an unpaid reservation.

9. SMS Messaging Terms

Customers who separately opt in to receive SMS communications from Karao-Kings may receive text messages related to their inquiries, reservations, payments, and events.

Message Frequency: Message frequency varies depending on customer activity and booking status.

Message and Data Rates: Standard message and data rates may apply.

Opt-Out: Reply STOP at any time to stop receiving text messages.

Assistance: Reply HELP for assistance or contact us at [email protected].

Consent: Consent to receive marketing text messages is not a condition of purchasing our services.

Marketing text messages will only be sent when appropriate consent has been obtained.

For additional information about how we collect and use customer information, please review our Privacy Policy.

10. Customer and Venue Responsibilities

Customers agree to provide a safe, accessible, and suitable environment for Karao-Kings staff and equipment.

Customers are responsible for:

• Providing accurate event details, including the venue address and schedule.

• Ensuring timely access for setup and equipment removal.

• Obtaining necessary permissions from the venue or property owner.

• Providing suitable electrical power and a reasonably safe performance area.

• Informing Karao-Kings of venue restrictions, access limitations, or special requirements before the event.

• Ensuring that guests do not intentionally damage or improperly interfere with our equipment.

Karao-Kings reserves the right to suspend or discontinue services if conditions present a significant safety risk to our staff, guests, or equipment.

11. Equipment Damage

Customers may be responsible for the reasonable cost of repairing or replacing Karao-Kings equipment damaged through intentional misconduct, negligence, or misuse by the customer or their guests, to the extent permitted by applicable law.

Ordinary wear and tear is excluded.

Any equipment damage claims will be documented and communicated to the customer.

12. Delays and Event Extensions

Karao-Kings will make reasonable efforts to begin entertainment services at the agreed-upon time.

If an event is delayed due to customer or venue circumstances, the scheduled end time may remain unchanged.

Requests to extend an event are subject to staff availability and may involve additional charges.

Additional services or extensions must be approved by Karao-Kings and the customer before additional charges are incurred.

13. Cancellations by Karao-Kings

In the unlikely event that Karao-Kings must cancel a confirmed reservation due to staffing issues, equipment failure, scheduling conflicts, or other circumstances within our control, the customer will receive a full refund of the amount paid for the affected services.

We may also offer an alternative date or arrangement, subject to customer approval.

If an event cannot proceed because of circumstances outside either party's reasonable control, including severe weather, natural disasters, government restrictions, or venue closures, Karao-Kings will work with the customer to determine an appropriate resolution consistent with applicable law.

Nothing in these Terms limits rights or remedies that cannot legally be waived.

14. Photography and Promotional Content

Karao-Kings may occasionally capture photographs or video footage at events for business documentation or promotional purposes.

We will obtain any permissions or releases required by applicable law before using identifiable customer or guest images for advertising or promotional purposes.

Customers may contact us before their event to discuss photography or recording preferences.

15. Limitation of Liability

To the extent permitted by applicable law, Karao-Kings is not responsible for losses arising from circumstances beyond our reasonable control, including venue restrictions, interruptions in utility services, or actions of third parties.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Privacy

Customer information is collected and handled in accordance with our Privacy Policy.

We do not sell customer personal information or share SMS opt-in consent information with third parties for their own marketing purposes.

17. Changes to These Terms

Karao-Kings may update these Terms periodically to reflect changes in our services, booking procedures, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Changes will not retroactively modify an already confirmed booking unless agreed upon by both parties or required by law.

18. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Any legal proceedings will be subject to applicable laws governing jurisdiction and venue.

19. Contact Information

For questions about reservations, cancellations, refunds, or these Terms, please contact:

Karao-Kings
Operated by Collective Visions Enterprises LLC
Long Beach, California

Email: [email protected]
Website: Karao-Kings.com

By submitting a booking request, customers acknowledge that they have reviewed and agreed to these Terms & Conditions and the applicable Privacy Policy.